CLIENT FEEDBACK RESULTS

1. My counselor listened to my situation and my needs. (5 = Strongly Agree, 1= Strongly Disagree)

a. 5- 106 Responses (92%)
b. 4- 8 Responses (7%)
c. 3- 0 Responses (0%)
d. 2- 1 Response (1%)
e. 1 – 0 Responses (0%)

2. My counselor was sensitive to my feelings. (5 = Strongly Agree, 1= Strongly Disagree)


a. 5- 103 Responses (88%)
b. 4- 11 Responses (9%)
c. 3- 1 Response (1%)
d. 2- 1 Response (1%)
e. 1 – 1 Response (1%)


3. My counselor asked me good questions. (5 = Strongly Agree, 1= Strongly Disagree)


a. 5- 106 Responses (90%)
b. 4- 11 Responses (9%)
c. 3- 0 Responses (0%)
d. 2- 1 Response (1%)
e. 1 – 0 Responses (0%)


4. My counselor gave me information that was helpful. (5 = Strongly Agree, 1= Strongly Disagree)

a. 5- 106 Responses (91%)
b. 4- 10 Responses (9%)
c. 3- 1 Response (1%)
d. 2- 0 Responses (0%)
e. 1 – 0 Responses (0%)


5. I could come to BCPC again. (5 = Strongly Agree, 1= Strongly Disagree)


a. 5- 99 Responses (84%)
b. 4- 17 Responses (14%)
c. 3- 1 Response (1%)
d. 2- 1 Response (1%)
e. 1 – 0 Responses (0%)


6. I would refer a friend to BCPC. (5 = Strongly Agree, 1= Strongly Disagree)


a. 5- 103 Responses (87%)
b. 4- 11 Responses (9%)
c. 3- 3 Responses (3%)
d. 2- 1 Response (1%)

e. 1 – 0 Responses (0%)

7. Why did you choose to come to BCPC?


a. Free and services needed (41%)
b. Reviews online/first to come up on Google search (37%)
c. Options counseling/alternative to Planned Parenthood (30%)
d. Pregnancy test (30%)
e. Friend recommended (18%)
f. Environment, kindness on phone, counselor non-judgmental (14%)
g. Easy to make appointment/fast (11%)
h. Location (9%)


*Total responses 91- Some gave multiple reasons, which is why percentages add up to over
100%)


8. What helped you the most?


a. Counselor/Counseling: understanding, kind, didn’t feel judged, felt safe, people I can
trust, no pressure- 53 Responses (47%)
b. Information: Next steps, options, details, advice- 21 Responses (19%)
c. The Test/Test Results- 13 Responses (12%)
d. Welcoming Environment: friendly staff, calm environment, fast booking of appt.- 12
Responses (11%)
e. Services, No Cost, Support for Pregnancy- 5 Responses (5%)
f. Ultrasound Appointment- 4 Responses (4%)
g. Everything- 3 Responses (3%)
h. Prayer with Counselor- 1 Response (1%)


9. What would you change about BCPC and/or the services you received here?


a. Nothing- 96 Responses (91%)
b. Blood test instead of urine- 2 Responses (2%)
c. More referral locations- 1 Response (1%)
d. More options to discuss- 1 Response (1%)
e. For those who know Jesus, close in prayer- 1 Response (1%)
f. Let more people know about your services- 1 Response (1%)
g. Ultrasound on site- 1 Response (1%)
h. Official qualified lab- 1 Response (1%)
i. Unsure- 1 Response (1%)

118 questionnaire responses

 

(New Survey Questions- Updated through December 31st 2021) 118 total surveys

1. Thinking about your visit today, please rate your agreement with the following statements about your counselor:

Note: Two clients had very positive open-ended responses but for the number responses did all “Strongly Disagree.”

Given their other responses, I believe they circled the wrong side of the spectrum accidentally and thus

I made the adjustment here.

Made me feel comfortable (5 = Strongly Agree, 1= Strongly Disagree)

a. 5- 107 Responses (90%)

b. 4- 11 Responses (10%)

c. 3- 0 Responses (0%)

d. 2- 0 Responses (0%)

e. 1- 0 Responses (0%)

Demonstrated respect for me (5 = Strongly Agree, 1= Strongly Disagree)

a. 5- 109 Responses (93%)

b. 4- 8 Responses (7%)

c. 3- 0 Responses (0%)

d. 2- 0 Responses (0%)

e. 1- 0 Responses (0%)

Listened to and understood me (5 = Strongly Agree, 1= Strongly Disagree)

a. 5- 110 Responses (93%)

b. 4- 8 Responses (7%)

c. 3- 0 Responses (0%)

d. 2- 0 Responses (0%)

e. 1- 0 Responses (0%)

Provided helpful services (5 = Strongly Agree, 1= Strongly Disagree)

a. 5- 109 Responses (92%)

b. 4- 9 Responses (8%)

c. 3- 0 Responses (0%)

d. 2- 0 Responses (0%)

e. 1- 0 Responses (0%)

Shared helpful information (5 = Strongly Agree, 1= Strongly Disagree)

a. 5-108 Responses (92%)

b. 4- 10 Responses (8%)

c. 3- 0 Responses (0%)

d. 2- 0 Responses (0%)

e. 1- 0 Responses (0%)

 

2. Did the space here at BCPC seem inviting and comfortable to you?

a. Yes- 113 Responses (100%)

b. No- 0 Responses (0%)

c. If yes, what made it so?

Atmosphere light & friendly

Respectful, inviting 

Kindness of staff

Organized, clean, patience and kindness

Private and safe

Cleanliness

Non-judgmental, I felt easy talking to them

 

d. If not, what would you change? No responses

 

3. The location of the center made it easy to come to receive services. (5 = Strongly Agree, 1= Strongly Disagree)

a. 5- 68 Responses (58%)

b. 4- 36 Responses (31%)

c. 3- 9 Responses (8%)

d. 2- 3 Responses (2%)

e. 1- 1 Responses (1%)

 

4. How would you describe your overall experience today? (5 = Very Positive, 1= Very Negative)

a. 5- 104 Responses (88%)

b. 4- 14 Responses (12%)

c. 3- 0 Responses (0%)

d. 2- 0 Responses (0%)

e. 1- 0 Responses (0%)

 

5. Would you recommend this center to a friend?

a. Yes- 119 Responses (100%)

b. No- 0 Responses (0%)

6. What did you like best about this center?

The counselor's enthusiasm

Very kind, personable, understanding

It's very accessible and educational

Shannon   

Center is close by and everyone is kind.

Being able to talk with someone

All the resources they provide

Environment.

Felt welcome, compassion and kindness of people who served her

Have staff who speak Spanish

Privacy

Cleanliness

The confidentiality

How clear the counselor was about everything.

Internet

Rebecca made me feel comfortable throughout the whole process

Easy appointment and very responsive.

It was open to anyone.

Non-judgmental

The process of taking test - talk - test - talk - result – talk

Sara and Rebecca

All women staff, the receptionists

7. What could we change to better assist you or others?

Parking

Nothing

Very pleasant experience for me

Maybe interpreter but generally nothing to improve.

More sophisticated pregnancy test

More parking spots

N/A

Perfect experience

All great!

None

None

N/A

Nothing.  Thank you very much.

N/A

Nothing, everything was great.

Maybe add blood test.